A useful place to start
We want getting help to feel as clear as shopping. If you have a question about a listing, a selection, a submitted order, a delivery, or a return, use the existing Contact Us page. Tell us what you are trying to do and where you need help. A specific product name or order reference can make your question easier to understand. You do not need to share passwords, full payment card details, or information that is unrelated to the issue. We will review the details you provide and respond through the available contact process.
Questions before ordering
Before you buy, review the product page for the available options, description, and current USD price. Images may look different across screens, and an option that works for one person may not be the right fit for another. If you need clarification about the listing or are uncertain which option you have selected, contact us before placing the order. Describe the item and the detail you are trying to understand. We can address questions about the information available to us, while individual preferences and sensitivities remain your own.
Help with an order
For a question about an existing order, include the order reference and explain the issue as clearly as you can. If the delivery information needs attention, contact us promptly. The available next step can depend on whether the order has already moved through preparation or dispatch, so we cannot promise that every requested change will be possible. We will review the circumstances and explain what can be done. Please check the details shown at checkout before submitting an order, as this is the best opportunity to correct a mistake.
When something is not right
If an item arrives damaged, appears different from what you ordered, or is missing from the parcel, let us know what happened. Mention the affected item and retain the packaging while the issue is reviewed. Clear photographs can help show damage or a mismatch where relevant. Do not send sensitive details that are not needed. We will review the information and help identify an appropriate next step. If you wish to return an item, contact us within sixty days after delivery and we will help you understand the return process.
Shopping with clarity
Our collection includes makeup, skin care, brushes, and accessories. Each product page is the best place to review the particular item, available choices, and the price before placing it in your cart. Product images can help you explore a shade or texture, but screens and lighting can change how colors appear. Read the information on the individual listing and choose the option that suits you. If anything on a listing is unclear, please ask us through our Contact Us page before ordering. We would rather help you make an informed choice than leave you to guess.
Before you place an order
Take a moment to check your selected items, quantities, shades, and delivery details before completing checkout. Prices are shown in USD. The amount displayed for a particular option is the amount to review for that option; availability and offers can vary between items. Your order summary is the place to check the details that apply to your purchase. If you notice something that does not look right, you can stop and contact us for help. Please include enough information about the item or your order for us to understand the question, while avoiding unnecessary sensitive information.
Preparing your delivery
Orders are dispatched within one to three business days. Delivery is estimated at six to twelve business days. These are working day estimates and delivery can vary with the destination and the progress of the carrier. Shipping is free worldwide, and we cover applicable customs duties. Please enter a complete and accurate delivery address at checkout so that the carrier has the information needed for delivery. If you discover an address issue, contact us promptly through Contact Us and tell us what needs to be corrected. We will review what can be done at the stage your order has reached.
When a delivery needs attention
If your parcel has not arrived within the estimated window, or if it appears to have been damaged, contact us through Contact Us with your order details and a clear description of the issue. If an item is missing or different from the one you expected, identify the item and explain what you received. Photographs can be useful when they show the package or product clearly, but please do not include sensitive information that is not needed to resolve the issue. We will use the details you provide to understand the next appropriate step.
Returns and refunds
You may request a return within sixty days after delivery. Start by contacting us through Contact Us so we can help you understand the next steps for your particular order. Please provide your order details and identify the item you wish to return. Once a return has arrived, a refund is processed within five to ten business days. The time for the funds to appear can also depend on the payment provider. If you have a question about the status of a return or refund, contact us and include the details needed to locate it.
Using products with care
Beauty is personal, and the best choice depends on your preferences and needs. Read the product description and any instructions supplied with the item before use. If you have known sensitivities, review the available ingredient information and seek appropriate professional advice when you need it. Stop using a product if it causes discomfort. Keep product packaging and order details while you check your purchase, as those details can help us understand a question about an item. Our service team can help with order questions, but it cannot replace individual medical advice.
Questions are welcome
Every order is a real choice made by a real person, and we want the information around it to feel straightforward. If you need help understanding an item, an order, a delivery, or a return, use the existing Contact Us page. Explain your question in your own words and include relevant order information when you have it. Please do not send payment card details or passwords in a message. We will review the information needed to respond and help you find the appropriate next step. For the particular rules that apply to an order, also read the relevant policy pages linked in the footer.
For help with any of these topics, visit our Contact Us page.