Your information and your choices

When you contact us or place an order, you may provide information needed to answer a question or arrange a purchase. This can include the details you enter into an order form, your delivery information, and the contents of a message you choose to send. Please provide accurate information where it is needed for your request. Avoid sending passwords, full payment card details, or other sensitive information through the Contact Us form. If you have a question about the information associated with a request or order, use Contact Us so that we can understand what you need.

Information you choose to share

A product question may need only the name of the item and the detail that is unclear. An order question may need an order reference and enough information to identify the purchase. A delivery issue may require the address or parcel details relevant to that issue. Share only what is reasonably needed to explain your request. If you send a photograph, check the image for unrelated personal details before sending it. We encourage you to keep your own records of an order and the messages you choose to send about it.

How information supports a request

Information entered for an order or shared in a service message is relevant to handling that transaction or question. For example, the delivery details you provide are used to identify where your order should be sent, and the details of a return request help identify the item involved. Payment and delivery processes may involve the providers that perform those functions. If you want to understand how information relates to a particular request, contact us through the existing Contact Us page with a description of your question. Do not include a password in the request.

Keeping your information accurate

Please review your contact and delivery information before submitting an order. An incomplete or incorrect address can make delivery more difficult, and an incorrect contact detail can make it harder to respond to your question. If you believe information you supplied needs attention, contact us promptly and describe the correction. We may need enough detail to identify the relevant order or request before we can address it. The possible action can depend on the stage reached by the order or on the nature of the information involved.

Shopping with clarity

Our collection includes makeup, skin care, brushes, and accessories. Each product page is the best place to review the particular item, available choices, and the price before placing it in your cart. Product images can help you explore a shade or texture, but screens and lighting can change how colors appear. Read the information on the individual listing and choose the option that suits you. If anything on a listing is unclear, please ask us through our Contact Us page before ordering. We would rather help you make an informed choice than leave you to guess.

Before you place an order

Take a moment to check your selected items, quantities, shades, and delivery details before completing checkout. Prices are shown in USD. The amount displayed for a particular option is the amount to review for that option; availability and offers can vary between items. Your order summary is the place to check the details that apply to your purchase. If you notice something that does not look right, you can stop and contact us for help. Please include enough information about the item or your order for us to understand the question, while avoiding unnecessary sensitive information.

Preparing your delivery

Orders are dispatched within one to three business days. Delivery is estimated at six to twelve business days. These are working day estimates and delivery can vary with the destination and the progress of the carrier. Shipping is free worldwide, and we cover applicable customs duties. Please enter a complete and accurate delivery address at checkout so that the carrier has the information needed for delivery. If you discover an address issue, contact us promptly through Contact Us and tell us what needs to be corrected. We will review what can be done at the stage your order has reached.

When a delivery needs attention

If your parcel has not arrived within the estimated window, or if it appears to have been damaged, contact us through Contact Us with your order details and a clear description of the issue. If an item is missing or different from the one you expected, identify the item and explain what you received. Photographs can be useful when they show the package or product clearly, but please do not include sensitive information that is not needed to resolve the issue. We will use the details you provide to understand the next appropriate step.

Returns and refunds

You may request a return within sixty days after delivery. Start by contacting us through Contact Us so we can help you understand the next steps for your particular order. Please provide your order details and identify the item you wish to return. Once a return has arrived, a refund is processed within five to ten business days. The time for the funds to appear can also depend on the payment provider. If you have a question about the status of a return or refund, contact us and include the details needed to locate it.

Using products with care

Beauty is personal, and the best choice depends on your preferences and needs. Read the product description and any instructions supplied with the item before use. If you have known sensitivities, review the available ingredient information and seek appropriate professional advice when you need it. Stop using a product if it causes discomfort. Keep product packaging and order details while you check your purchase, as those details can help us understand a question about an item. Our service team can help with order questions, but it cannot replace individual medical advice.

Questions are welcome

Every order is a real choice made by a real person, and we want the information around it to feel straightforward. If you need help understanding an item, an order, a delivery, or a return, use the existing Contact Us page. Explain your question in your own words and include relevant order information when you have it. Please do not send payment card details or passwords in a message. We will review the information needed to respond and help you find the appropriate next step. For the particular rules that apply to an order, also read the relevant policy pages linked in the footer.

For help with any of these topics, visit our Contact Us page.