Reviewing your selections

When you shop with us, take time to review the item, shade or other option, quantity, and current price before placing an order. The product page describes the particular selection available at that moment. Images are useful guides, although colors and finishes can appear different under different lighting or on different screens. Prices are displayed in USD. The order summary at checkout is the place to review your choices together with the delivery information you have entered. If a detail is unclear, contact us before completing the purchase.

Your order details

Accurate information helps an order move through preparation and delivery. Please check the name and address you enter, and make sure you choose the intended option for each product. If you discover a mistake after placing an order, contact us promptly with the order reference and a description of the issue. The next step can depend on the stage your order has reached, so we cannot promise that every change will be possible. We will review the details and explain what can be done for the particular order.

Prices and payment

Prices are presented in USD. Offers and availability can vary by item or option, so check the current listing and your order summary rather than relying on a price seen for a different selection. Review the total shown at checkout before you complete payment. If you have a question about an amount or a product choice, use Contact Us and describe the issue. Never send a password or full payment card number through a general contact form. Keep the order information you receive so you can refer to it if you need help later.

Delivery and returns

Orders are dispatched within one to three business days and are estimated to arrive within six to twelve business days. Shipping is free worldwide and applicable customs duties are covered by us. If you wish to request a return, contact us within sixty days after delivery. Refunds are processed within five to ten business days after the return arrives. Delivery estimates can vary, and the time for processed funds to appear can depend on the payment provider. Contact Us is the place to ask about your particular order.

Shopping with clarity

Our collection includes makeup, skin care, brushes, and accessories. Each product page is the best place to review the particular item, available choices, and the price before placing it in your cart. Product images can help you explore a shade or texture, but screens and lighting can change how colors appear. Read the information on the individual listing and choose the option that suits you. If anything on a listing is unclear, please ask us through our Contact Us page before ordering. We would rather help you make an informed choice than leave you to guess.

Before you place an order

Take a moment to check your selected items, quantities, shades, and delivery details before completing checkout. Prices are shown in USD. The amount displayed for a particular option is the amount to review for that option; availability and offers can vary between items. Your order summary is the place to check the details that apply to your purchase. If you notice something that does not look right, you can stop and contact us for help. Please include enough information about the item or your order for us to understand the question, while avoiding unnecessary sensitive information.

Preparing your delivery

Orders are dispatched within one to three business days. Delivery is estimated at six to twelve business days. These are working day estimates and delivery can vary with the destination and the progress of the carrier. Shipping is free worldwide, and we cover applicable customs duties. Please enter a complete and accurate delivery address at checkout so that the carrier has the information needed for delivery. If you discover an address issue, contact us promptly through Contact Us and tell us what needs to be corrected. We will review what can be done at the stage your order has reached.

When a delivery needs attention

If your parcel has not arrived within the estimated window, or if it appears to have been damaged, contact us through Contact Us with your order details and a clear description of the issue. If an item is missing or different from the one you expected, identify the item and explain what you received. Photographs can be useful when they show the package or product clearly, but please do not include sensitive information that is not needed to resolve the issue. We will use the details you provide to understand the next appropriate step.

Returns and refunds

You may request a return within sixty days after delivery. Start by contacting us through Contact Us so we can help you understand the next steps for your particular order. Please provide your order details and identify the item you wish to return. Once a return has arrived, a refund is processed within five to ten business days. The time for the funds to appear can also depend on the payment provider. If you have a question about the status of a return or refund, contact us and include the details needed to locate it.

Using products with care

Beauty is personal, and the best choice depends on your preferences and needs. Read the product description and any instructions supplied with the item before use. If you have known sensitivities, review the available ingredient information and seek appropriate professional advice when you need it. Stop using a product if it causes discomfort. Keep product packaging and order details while you check your purchase, as those details can help us understand a question about an item. Our service team can help with order questions, but it cannot replace individual medical advice.

Questions are welcome

Every order is a real choice made by a real person, and we want the information around it to feel straightforward. If you need help understanding an item, an order, a delivery, or a return, use the existing Contact Us page. Explain your question in your own words and include relevant order information when you have it. Please do not send payment card details or passwords in a message. We will review the information needed to respond and help you find the appropriate next step. For the particular rules that apply to an order, also read the relevant policy pages linked in the footer.

For help with any of these topics, visit our Contact Us page.